MGA staff offered new roles in outsourcing deal

02/06/2010 09:00:00 by Marketing

Five UK General staff are set to be affected after the underwriting agency signed an outsourcing agreement with Direct Group.

Under the terms, Direct Group will take responsibility for processing non-complex commercial and motor claims. This equates to around 3000 claims a year.

Michael Warren, UK General chief operating officer, told Post that the staff impacted are claims handlers who currently work in Manchester. Under the terms of the agreement they will be offered relocation under transfer of undertakings regulations.

He added: "This is about each organisation doing what it does best. We know that Direct Group is a claims specialist and our experience of them has been good. It is a cost-effective solution, and the policyholder will get a better outcome."

Mr Warren said he believed the employees that decide to move will benefit because they are joining a larger organisation from a claims perspective: "There are far more opportunities there than within a relatively small claims team in an organisation like ours. Geography always plays a part in whether individuals are able to practically move from Manchester to Halifax. It will depend on their individual circumstances and that is what they are all considering now as part of the consultation."

The consultation period started on 18 May and will last for one month.

Mr Warren concluded by reiterating UK General is not looking for a new CEO to replace Tim Rolfe who left the group in March, continuing with Howard Posner as executive chairman.

http://www.postonline.co.uk/post/news/1652135/mga-staff-offered-roles-outsourcing-deal

Direct Group Strengthens Position in Brokered Secured Lending & Mortgage Arena

21/02/2008 08:41:38 by Marketing