Claims Handling
At Direct Group we take a pro-active approach to our claims handling. We have a range of solutions from traditional claims forms, tele-claims and web based claims systems. We pride ourselves on our ability to provide customers with a quick and consistent response as well as ongoing help and advice. Individually branded claims lines can be setup to provide a professional, personalised call from a customers viewpoint.
Our claims are all handled by highly trained and experienced claims handlers, we also have a team of field inspectors so our delivery partners and insurers are safe in the knowledge that we are treating their customers fairly as well as managing the performance of the scheme.
Services include:
- Claims notification
- Desktop claims investigation
- Field investigation enquiries
- Field based inspection
- Loss adjustment
- Claims payment
- Supply chain management
- Rehabilitation
- Back to Work programmes
- Fraud prevention
- Interactive telephone interviews
- WItness statements and Locus report
- Recoveries
- Helpline assistance
- Claims reporting
